LKP Shares

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Purpose

• TO PROVIDE AUTHENTIC, GRACIOUS SERVICE TO OUR CUSTOMERS & FRANCHISEES • TO BE AT 1000 LOCATIONS IN INDIA BY 2010 • TO EMPOWER OUR EMPLOYEES • TO ACHIEVE SUSTAINABLE CAPITAL EFFICIENT PROFITABLE GROWTH

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Client Feedback

Dear Customer ,

At the outset, we would like to sincerely thank you for patronizing our services.

You are an important customer to us and your feedback on our level of servicing is of great importance to us. Perhaps your biggest interaction at LKP Securities Ltd. would be with our dealers/sales persons. They are the real face of LKP Securities Ltd. You must have been interacting with them on a daily basis during the market hours either on the phone or face to face. Just as our dealer is the face of LKP Securities Ltd, our Branch Managers and our Back Office personnel who are the workers behind the scene, is the backbone. Last but not the least our research analysts be it technical or fundamental, are also important pillars in attempting to add value to you.

We would request you to kindly fill the enclosed feedback form, which would immensely help us to serve you better. Please be rest assured that your feedback would be kept confidential, just like the last one. It will only take approx 4 minutes of your time to fill up this form.

Our goal at LKP is to be “Authentic and Gracious” in our service to “You”. We are sure your feedback would immensely help us come nearer to this goal.

Warm and sincere regards,

Janak Mehta
President
LKP SECURITIES LTD.

NAME :

EMail ID :

OTHER TRADING ACCOUNT NAMES :

WHICH BRANCH OF LKP DO YOU DEAL WITH PLEASE? :

CITY :

CLIENT CODE :

FEEDBACK ON OUR DEALERS/SALES PERSONS

NAME OF THE DEALER/SALES PERSON SERVICING YOU :

Please tick the appropriate box :

ARE YOU BEING SERVICED ON PHONE ?

YOU VISIT OUR BRANCH

BOTH

SERVICE RATINGS:

	EXCELLENT	GOOD	AVERAGE	POOR
Account Opening Procedure?
Speed of the dealer
Clarity in dealing
Market Knowledge Of the dealer
Is it easy Contacting Our Dealer on phone?
Are you getting Timely End of day confirmations?
Is our dealer conveying breaking news to you?
Is our dealer conveying Breaking news to you even on week-ends?

Does our dealer remember your client code?

Yes No

Does our dealer remind you when your target price is reached?

Yes No Sometimes

Which dealer do you like dealing with the most and why?

Do you like giving business to our dealer/s?

Yes No

Does our dealer take care of your orders during times when connectivity is down?

Yes No

Is our dealer decently dressed?

Yes No

How is our dealer’s behaviour with you?

Professional Friendly Rude

If rude please give examples of his/her rude behaviour:

ANY OTHER REMARKS/SUGGESTIONS ON OUR DEALERS/SALES PERSON?

BACK OFFICE FEEDBACK

	EXCELLENT	GOOD	AVERAGE	POOR
Timely Delivery of Contracts
Timely Delivery of shares purchased
Intimation of Auctions to you?
Getting your payments in time?

BRANCH MANAGER FEEDBACK

	EXCELLENT	GOOD	AVERAGE	POOR
Helpfulness
Courtesy
Understanding your needs
Timely intimation of Changes in stock exchange Rules to you

How soon does he resolve your Complaint, if any?

On the spot Fast Slow

DP-DEMAT SERVICES FEEDBACK
(APPLICABLE ONLY IF YOU HAVE A DP ACCOUNT WITH LKP SHARES)

	EXCELLENT	GOOD	AVERAGE	POOR
Account Opening Procedure?
Getting holding Statement’s in time?
Pay In Procedure?

HAVE YOU GIVEN US A POWER OF ATTORNEY FOR YOUR DEMAT ACCOUNT?

Yes No

ANY OTHER REMARKS ON OUR BACK OFFICE/BM/DP?

RESEARCH FEEDBACK

	EXCELLENT	GOOD	AVERAGE	POOR
Getting Research reports in time?
Getting Market Information?
Quality of our Research Recommendations?
Chat modes at the branch

Please rank the top chat modes that you like the most and rank them. Please put the rank number in the box:

LKP Tech 4 Sudhanshu	LKP Jaipur –Jairamani	Ahmd Bulls Prakash Prajapati	Hitesh Doshi

Hyderabad Blues	LKP Red Fort	LKP Research	LKP Tech 5 RakeshGandhi

Which of the following LKP research reports do you like? Please tick the box.

Smart Ideas

Trendzbeat Outlook

Inside Out

Bulk Deal

Futures Track

Options Track

Delivery Trendz

Fast Trade Ideas

If our analysts have interacted with you, please rank them:

Fundamental Analysts:
S.Ranganathan :	Kaushal Shah :	Ajay Shah :	Rachna Kothari :

Technical Analyst :
Sudhanshu Panday :

EXPOSURE LIMITS FEEDBACK

Are you given comfortable Limits to trade?

Yes No

Are you attended to promptly If the limits are not given?

Yes No

VIDEO CONFERENCING FEEDBACK
(ONLY IN CASE YOU HAVE AVAILED OF THIS FACILITY)

	EXCELLENT	GOOD	AVERAGE	POOR
Do you find it helpful?

How do you like our Research analysts Presentation on VC?

	EXCELLENT	GOOD	AVERAGE	POOR
How do you like the Presentations of our Guest fund managers?

OVERALL FEEDBACK

WHAT IS THE BIGGEST HASSLE YOU FACE FOR USING OUR SERVICES AND ANY OTHER PARAMETER WOULD YOU LIKE TO RATE US ON, WHICH WE COULD HAVE MISSED IN THIS FORM?

DO WE HAVE A RELATIONSHIP BASED APPROACH IN SERVICING?

Yes No

WOULD YOU RECOMMEND LKP SHARES TO YOUR FRIENDS/RELATIVES?

Definitely Probably Defintely No

IF NO, KINDLY STATE YOUR REASONS:

ANY OTHER SERVICES MISSING AT LKP?

WOULD YOU LIKE US TO PROMOTE ANY OF OUR EMPLOYEES AT YOUR BRANCH?

Yes No

I would like to promote MR./MS

Because:

OVER ALL RATINGS OF ALL OUR SERVICES:

Excellent	Good	Average	Poor

DO YOU DEAL WITH OTHER BROKERS? IF YES KINDLY NAME THEM AND WHAT SERVICES ARE YOU GETTING FROM THEM, WHICH ARE BETTER THAN OURS PLEASE?

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